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6th October 2023


The staff were very nice & the surgery is an excellent modern building but the appointment queue for a blood sample after seeing the Doctor was 10 days which is much too slow for such a simple and quick but critical process. If it is just standard check ups then a booking time of 10 days is fine, but when people are ill and the blood test is to investigate the root cause of their illness then the test should not be more than 1 or 2 days after seeing the Doctor

Suggested improvements
Separate queues for blood tests for routine checks & illness investigation. Have a target for illness blood tests to not take more than 2 days

Experience
Involvement
Cleanliness
Staff
Appointment