The Glebe Surgery 2024-05-17 Person 3 5 0

I wanted to arrange to have travel vaccinations. The first receptionist I spoke to insisted I spoke with the travel clinic in Worthing even though I’d already carried out enough research to know that the jabs I needed would be supplied by the NHS. I felt that she wanted to be rid of me. Additionally, following any question I asked, all of which were in an entirely calm, relaxed and friendly manner, the receptionist responded really quite firmly with defensive phrases like “please be patient with me, I’m just trying to help you”. I felt the implication was that I had been rude when nothing could be further from the truth. Perhaps I should think that it’s a shame that these staff are subjected to such abuse that their stock responses become automatically defensive and insistent. However, having done as I was asked I called back later to once again try to make an appointment and I spoke to a different receptionist who was very pleasant, calm and helpful.

You should do whatever is possible to avoid issues like those described in the previous response.