Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-10-10
Person
4
5
0
10th October 2023
This is not meant as a criticism, I'm sure it's purely down to the number of patients registered with you.
Suggested improvements
The only improvement I think is needed is how long it takes to get through on the phone. I never ring in the mornings as I appreciate that's going to be the busiest time but calling in after 2pm it regularly takes over an hour in the telephone call queue, when I am told I am for example number 6 in the queue I know it will take at least an hour to get through. I don't know if this is due to your telephone system or lack of staff to answer calls but it can be infuriating!!
10th October 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.
The Glebe Surgery
2023-10-10
Person
4
5
0
10th October 2023
Not only was the appointment on time. My blood was taken with minimal fuss. Very friendly experience. Results came through on NHS app promptly. Very impressed.
Suggested improvements
More receptionists to answer phone.
The Glebe Surgery
2023-10-10
Person
4
5
0
10th October 2023
It takes too long to arrange an appointment. When I called the surgery I was number 10 in the cue which took about 30 minutes before I could speak to anyone. A telephone appointment was then arranged with the doctor.
I had just completed my last radiotherapy session for prostrate cancer and was in great pain with a urinary infection and other symptoms from the treatment.
Suggested improvements
After speaking to the doctor a prescription was quickly sent to my local Pharmacy which was all good.
However, the prescription was not that effective, (I was in a lot of pain especially during the night and was at the point of driving to the local A & E but decided to give the prescription time to work.
What I would like to have been able to do is call the surgery the next day on an emergency number and speak to a doctor right away to provide feedback and request further help without having to join a queue again.
10th October 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.
The Glebe Surgery
2023-10-10
Person
4
5
0
10th October 2023
Sometimes a long wait to be answered and sometimes cut off when nearly to the front of the queue
Suggested improvements
Overall the surgery runs very well so I have no other problems
The Glebe Surgery
2023-10-10
Person
5
5
0
10th October 2023
I have had the same treatment f5om the Glebe for ghe last 13 years nothing has change from ghen until my appointment on Monday
Suggested improvements
Nothing
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq