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The Florence Road Surgery
2018-02-09
Person
2
5
0
Written by a patient
Written by a patient 9th February 2018
Unless really urgent all surgery appointments have to first be made via a telephone appointment with a GP so this generally means waiting at least a week before a telephone appointment is available for a brief telephone consultation. Whilst booking a telephone call for say 8.01 am that will not be the time of the call - it may occur any time from then until 12.30 pm so effectively the patient has to wait primed by their (hopefully charged up) phone for up to 4.5 hours essentially putting all other activities on hold pending the call. Today I missed a call by one ring and had a further wait of 2.5 hours for a call back. Further you may find that you are travelling on the tube with no phone reception, in a meeting or open plan office with no opportunity for a discreet conversation and whilst it may work for the surgery, it very often proves impractical for the patient. With postgraduate qualifications in management I really don't consider this to be either an effective or efficient practice for utilising scarce GP resources or taking into account the needs of the patient.