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The Florence Road Surgery
2017-02-14
Person
2
5
0
Written by a patient
Written by a patient 14th February 2017
I despair about Florence Road surgery, today I tried 21 times to get through to a receptionist by phone.
I was cut off, stuck in a queue, it just pains me writing about how frustrating it is to contact the surgery by phone.
I asked to speak to the Practice Manager but was cut off....
I think the Surgery needs a complete rethink and retraining on Call Handling and Customer Service.
There are an awful lot of admin staff but no appointments.
Things seem to be getting worse.