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The Cottons Medical Centre
2018-11-19
Person
1
5
0
Written by a patient
Written by a patient 19th November 2018
- when waiting to go into appointments I have 4 times out of 5 visits so far- been left for approx 30-45 mins before being seen.
- receptionists seem very busy. There is always a queue or they take phone calls in front of you. While your third in a queue that is already building. One receptionist was very assertive with me and made me feel very uncomfortable (this was when I tried to join the surgery). The rest seem to work at a snails pace and unable to make confident decisions.
- there is a very negative message behind reception stating not to blame receptionistist etc. It would be better if this wasn’t a negative message but more positive. I note that they are very busy, and perhaps under resourced but... I can’t help but feel very frustrated by this message and feel that the receptionists give out a very negative vibe.
- the surgery building is also dismal. Barred windows and dated signs.
- doctor care is good. Appointments are quick but I have always felt listened to.