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3rd May 2024


Getting an appointment and the receptionist were all great. But have now been waiting almost 2 weeks for detailed results to a urine sample. Antibiotics were prescribed with advice to wait (unless certain symptoms) for the detailed analysis. The chemist next door to the surgery could not fulfil the prescription -said they hadn’t had the tablets for months, so I had to drive all the way to Tesco. Despite not having any other symptoms I did take the antibiotics as I didn’t want to wait any longer. Still not sure what next steps are and if I need to do anything else.

Suggested improvements
I was told that the detailed results would be available on the Thurs/Fri following leaving the sample on the Tuesday. It’s now been 11 days and it would have been good if someone contacted me to update me on what is happening.

Experience
Involvement
Cleanliness
Staff
Appointment