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The Arundel Surgery 2023-08-06 Person 3 5 0

Overall, when I can get an appointment, the service is good from the nurses and some of the doctors. The nurses have been kind, helpful and have always given me all the information I need. I did not use the reception staff this time, but in the past there is a staff member on reception who is very rude and acts as though you are a huge inconvenience to her. I have only spoken to there over the phone, so don't know her name. But it is so bad that a dread calling. It is extremely difficult to get an appointment, which can be very frustrating, and calling at 8am isn't an option when you have school drop off and work.

Reception staff could be more helpful and polite, and better at communicating. Wait times for appointments are bad, but I don't know what the answer is to this!