The Arundel Surgery 2023-08-19 Person 2 5 0

Chronology: 22/6 saw Doctor and agreed appointment needed with Matthew, the Physio to assess and arrange tests to deal with severe chronic back pain. Earliest appointment available 9/8 09.00 offered and booked, i.e. 7 weeks from visit. 9/8 08.45 having driven to surgery, told that appointment was cancelled as physio not coming in. No further booking possible. 10/8 called surgery and was offered earliest possible date of 20/9, i.e. 13 weeks, 4 months, from original visit. I think this is a very long time to wait considering that you cancelled the original appointment, not I. Then 16/8 15.00 I received an unexpected call from Arundel surgery while in a business meeting to say that the physio now available. As I was in a meeting and couldn't continue the call I apologised and said that I needed to leave the room to call back immediately. This I did but by the time I got through your call-filtering phone routine and waited for the receptionist to pick up, explained to her that I had just been called and why, the physio had apparently left!

Called me on 9/8 to save me driving needlessly to Arundel Surgery when the Physio wasn't coming in. Given me at least a few minutes notice of the suddenly available slot on 16/8. or promptly picked up my immediate return call, knowing that it was coming in.