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Written by a patient
12th May 2017


Appointments are difficult to get and especially hard to see the same doctor. You have to be at the clinic 8.30am to queue for a same day appointment. Which is hard when you have a job to go to. You can call and book a 48 hr routine appointment but are on hold for a while and often all appointments are gone within the first hour. And as I say you can't see a regular doctor, so in my case I have to explain my whole issue from start every time. Doctors even ask me to book with them again but it's difficult. I have had some really nice genuinely caring doctors. Even locum doctors I'd be happy to see again. The clinic is pristine but posters have not changed for years, they are good but I end up reading the same thing on the wall while waiting. Nurses have always been pleasant and focused. Being able to call for same day or next day appointments again would be hugely helpful. I have the online booking system (e-life) but it crashes at 8am.

Recommend
Involvement
Cleanliness
Staff
Appointment