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The Armada Family Practice 2014-10-25 Person 2 5 0

Whenever I am unwell I am never confident of being able to see a doctor at the Armada Practice. When I have complained to the practice manager about having difficulties making appointment I was left with the feeling that she wasn't interested in my complaint. I am also not always convinced by the way my case notes are handled correctly by the Amada Practice. On one occasion, having had two attempts at taking a series of medical tests, the doctor I was supposed to see, advised me that the results had been lost and I should take the test a third time - when I said I was unhappy about this and would make an official complaint my test results were quickly found. I was never told how come my results were found so quickly after I mentioned making a complaint when they could not be found before. I have not seen or spoken to this doctor again, even though I am registered with him. Having said this, on the occasions when I have managed to convince the appointment makers that I do actually need to see a doctor, have navigated past the triage nurses, avoided seeing the doctor who lost my notes and mysteriously found them again, the two doctors who I have seen have both demonstrated good listening skills and have worked hard at diagnosing my illness.