Share review of The Armada Family Practice

The Armada Family Practice 2014-09-01 Person 2 5 0

The new appt system is awful - if I am ill I am unlikely to want to sit in the surgery from 830am until I see a dr and if I need to see a dr for a long-term problem I have to book an appt over a month in advance. Just booked appt for my 12 yr old to see Asthma Nurse - she has to wait 6 weeks. The previous system of Triage, having a NP return the call, was so much more patient friendly. It appears that as long as I am ill in the morning and am unable to go to work I should be fine. If I need to see a dr for anything else I need to plan well in advance - that s outrageous. My employer will not allow me to sit and wait for an appt - it makes no sense. It seems to me that this Practise Manager has taken the needs of the medical team above the needs of the patients. I am in the process of contacting my MP about the appointment system as I fail to see how it benefits. It certainly doesn't benefit my family and many of my friends - you should read the comments on fb about the surgery, not good reading but usually people don't bother to moan to the right people! Basically, if I or my children are ill we would like to see a doctor that day. For non-urgent purposes I think it is reasonable to expect to see a dr within 1 or 2 weeks. I would advocate charging time-wasters and those who fail to turn up for appts. The dentists do it or knock you off their list if you waste their valuable spaces so introduce it for drs. Bring back the walk in centre. Ask patients what they would like. And remember that when people are unwell the last thing they are up for is a row with the receptionist - how many people do not bother to phone and may suffer or have a worsening condition as a result?? The next question is about date of last appt - I have been unable to make one for some time for me so will use my daughters.