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The Armada Family Practice
2014-10-08
Person
4
5
0
Written by a patient
Written by a patient 8th October 2014
It is difficult to get an appointment by phone because of the lengthy message at the beginning of the call. After the message, if the phone is engaged and we try again we have to listen to the message again and again each time we call. Perhaps if each patient were to be sent a copy of the message it would save frustration at each call. I tried four times to get through and the phones were engaged and by the time I did get through all appointments were gone. So frustrating! But apart from that, the service, friendliness and care that is received at this practice is excellent from Doctors, nurses and receptionists alike.