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Sutton Benger Surgery
2022-08-11
Person
4
5
0
11th August 2022
I have been a patient at Sutton Benger Surgery for 34 years and until approx 2 years ago it was superb, but the processes put in place were very detrimental to the service delivery.It was not all down to the pandemic. It is pleasing to see that the process of making appointments at the surgery is a little easier, certainly for bloods I do not know about seeing a doctor. Although, I have not tried to make an appointment over the telephone. The receptionists and pharmacy staff are pleasant and seem able to be more flexible in their approach and help. I trust this will continue.
Suggested improvements
Communication about flu vaccines was not clear , and the appointments limited. The worry is that it is not accessible enough for everyone.
It would be useful to have a overview of all the different ways to use the different software available.
18th August 2022
Response from Sutton Benger Surgery
Dear Patient - Thank you for taking the time to write this review - the positive comments and welcomed and we are sorry to hear of some of the difficulties you have faced. As the message is anonymous I am unable to call you direct. We have a Patient Experience Lead, Paula who I know would be delighted to engage and discuss further our services and the different ways to use our online services. If you would like to email Beversbrook@nhs.net and ask for Paula to contact you I hope we will be able to assist further. With best wishes - Julie Taylor - Practice Operations Manager