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Sutton Benger Surgery
2022-11-30
Person
4
5
0
30th November 2022
Sutton Benger Surgery gave a superb service up until two or three years ago when the merge with other practices made communication almost impossible. The pandemic had little to do with the deterioration of the service and communication. It is a delight to say that there are noticeable changes and the pharmacy and admin team are great both helpful and friendly. The nurses who take bloods or review medicines are very good. Luckily, I have not had to make appointment to see a doctor, but hopefully that is now easier and one isn’t left hanging on the end of a phone
Suggested improvements
A clearer explanation of the different apps in use would be helpful, but they should not take over from the human element. When one is trying to make an appointment or attending the surgery it is usually because something is amiss an app does not provide the smile to reassurance that can be needed.
5th December 2022
Response from Sutton Benger Surgery
Thank you so much for this mainly positive review - I know that staff at Sutton Benger will welcome and appreciate your comments. Should you wish a more thorough one to one explanation of what patient services we can offer please email Beversbrook@nhs.net and ask for Paula to make contact, this is her area of expertise. Best wishes - Julie Taylor - Operations Manager