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Sutherland Lodge Surgery
2015-07-16
Person
4
5
0
Written by a patient
Written by a patient 16th July 2015
It was a little bit hard to make an appointment via the phone before but since the appointment booking system on line, I find it very easy and simple to book.
I always find the Surgery clean, tidy and organised when I visit for an appointment, I also find the staff very helpful and welcoming, never let me down!
The only thing that I would like to see improving is the quality and comfort of the seats in the sitting area, they are currently basic and uncomfortable if you need to wait for more then 10 minutes.
17th July 2015
Response from Sutherland Lodge Surgery
Thank you for taking the time to respond to this survey. We are particularly happy to note that you found the on-line booking helpful and simple to use. We are now considering increasing the number of appointments available for this service. Unfortunately the seats need to be practical for infection control purposes, but they are due for renewal in 2016, so we will look to source a more comfortable model. Thank you again for the feedback.