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Sutherland Lodge Surgery
2019-12-05
Person
1
5
0
Written by a patient
Written by a patient 5th December 2019
I had an appointment a few weeks ago only to find out that the woman I saw was not a doctor but someone who could give out prescriptions. I had to tell her what my tablet does. She asked about my depression which I had to tell her I wasn’t even suffering from. She had my notes on screen so where that came from is beyond me. As she wasn’t actually a doctor I was told to make an appointment before I get my medication next time. I tried for days on end to call and never got an answer. Eventually today I went down to the surgery and guess what, no appointment available till mid January !!. Also the lady was sitting so far back that everyone waiting now knows what medication I’m on and why I’m on it. I have never written a complaint before and I’m 60 now so it shows that for me to complain it must be bad. This surgery has gone down hill so badly I am disgusted.