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Sutherland Lodge Surgery
2015-09-01
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Written by a patient
Written by a patient 1st September 2015
Checking in machine had an 'out of order' sign on it. Nobody appeared to be on reception then someone behind the very high reception counter shouted to use the machine. It was now working. Felt very chaotic.
9th September 2015
Response from Sutherland Lodge Surgery
We apologise for the machine. There had been a computer upgrade over the weekend and it threw the machine 'out'. This has now been rectified. We also had a Receptionist go sick first thing, all this adding to the first day back after a Bank Holiday was a bad combination. We thank you for the feedback though as this helps us understand the frustration from a patients point of view also. We hope future visits will not be as 'chaotic'.