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Studholme Medical Centre 2022-06-23 Person 1 5 0

I have called the surgery for an urgent appointment as suggested by 111 as I am unable to make an appointment with the surgery. The receptionist told me to fill out an online form which will be looked at and triaged. There was no response at all during the day in spite of the urgency or at least an advise on what to do. I decided to attend the walk in clinic, was given inhalers and antibiotics with a further review in 3-4 days time. It is frustrating that access to the surgery now is very limited, and everytime you call its always it has reached full capacity and the advise is to go to A&E. Prior to the pandemic, there are urgent slots with the duty doctor which are used when necessary. This service seems to have disappeared. I am a health care worker and I understand the pressures; this difficulty in accessing primary services adds on to the pressure in secondary and tertiary services with patients going to A&E with issues that could be addressed in primary care. I hope that this can be reviewed to allow for further evaluation of the current system and find a better way for patients to access the service.

Please review the current scheduling system and patient access to urgent appointments.