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Studholme Medical Centre
2022-07-01
Person
1
5
0
1st July 2022
The name of this site is 'I want great care' - but if that's what you want then find another practice. The basic problem is that no-one at the surgery does appear to care. It is impossible to make an appointment - either on the phone or online. When they do respond it is to ask you to go Ashford Hospital. Genuinely feels that as a patient you are a hinderence and they all have far more important things to do. They need to realise that most people have genuine concerns about their health and to simply be fobbed off is completely unacceptable. Thankfully I have moved to a different practice.
Suggested improvements
Take the time to listen to your patients and have empathy with them. Understand their concerns and communicate a suitable course of action to alleviate any fears that they have.