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Studholme Medical Centre
2022-12-05
Person
0
5
0
5th December 2022
I rang from 8am Monday morning after my son was showing symptoms of strep virus and a very high temperature. Between 8am and 8.45 I called a total of 46 times and each time the line was busy. I drove down the surgery as I couldn't get through and ask the receptionist if I could get a call back, she said I needed to call in or fill the online form out. I proved to her I had done nothing but ring and was still ringing whilst standing at reception and the phone wouldn't connect it just said line busy.
I told her that my child needed an emergency appointment or a doctor to call today as he was showing symptoms of strep virus. I was told I would get a call that day and she took my details.
Surgery has closed for the day and I haven't received any contact from the surgery at all.
Absolutely disgusting considering children are dying of this virus and parents are on high alert.
Suggested improvements
The whole system is a shambles.