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Written by a patient
1st March 2018


I had bad experiences from the GPs at Studholme Medical Centre not listen to want I was saying about different pain killer medications they were giving me and then saying there was nothing else they could give me. I expressed that certain medications they they were giving had an adverse effect on me, or didn't work. But when expressing to them on at least 3 occasions that a low dosage of Tramadol 50mg, that I had from them once worked with the pain relief. They then assessed me have have demanding behaviour for pointing out that the medication worked with less side effects. But they seemed happy for me to take 60-90mg of Codeine which is 2-3 stronger morphine based than the Tramadol. This gave me severe stomach cramp, Nausea and bleeding. I also found it very insensitive and troubling that they said to me "you have to stop coming back like this". I had to return to the practice after calling the reception and telling them of the problem I was having on the medication that they had recently given me a week ago. It was reception that said I would need to see the GP. This feels like real neglect on behalf of the practice. I fear for other patients treated in this way. I wrote a letter to them complaining about this, expecting an apology from them. Did I, No, only to receive a letter saying I had demanding behaviour. This I found even more worrying. They left me in limbo without any medication. I feel I can't return to the practice if I have further health problems now due to the way I was treated. I then followed up with a second letter about their behaviour and my condition. Thinking, maybe wishfully they would understood want they had done and apologised. Well that never happened. All I wanted is a solution to my pain and having to see a different GP every time I come to the practice and explain my condition is not helping. You have so little time with a GP now that they can't asses you or they just don't listen. Gone are the days of when you could see a regular doctor that knew you and was sympathetic. This is not a good GP Practice to be at. It use to be but sadly not anymore. It worrying indeed.

12th March 2018
Response from Studholme Medical Centre

Dear Patient, Thank for you feedback. Our practice has provided excellent and appropriate medical care to you and your comments are disappointing to read. Further it is incorrect to say that you have been left without medication. Tramadol is a painkiller to be used for acute pain and not for routine and regular usage. As a Practice we cannot prescribe medication simply because a patient demands it. We have tried to explain this situation to you and our medical team have spent much time attending to your medical needs under demanding circumstances. Appropriate referrals have been made to the pain management clinic and we have acted in a caring and helpful manner and in line with professional medical advice. We are willing to discuss this matter further with you but that can only be done in a reasonable and rationale way. Maintaining a good patient relationship is important in providing a patient with good medical care.

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