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Studholme Medical Centre 2022-02-21 Person 1 5 0

Cannot make an online appointment - even when the surgery is closed! This is when most people who work and have busy lives are going to have the time to think about making appointments!!! No one ever answers the phone in a helpful or polite manner. You feel rushed to get off the phone and rarely listened to. My daughters medication was increased gradually over a period of weeks so when she ordered her prescription online, some helpful person cancelled the prescription WITHOUT telling her because they neglected to realise that she would run out quicker than usual and thought she was ordering too much. She has now been without medication for 3 days, is very unwell, is not meant to stop cold turkey from this medication and we can’t inform anyone or ask for help because of the stupid website!

Rethink the way your website works. It’s diabolical