Report this review of Streatham Common Group Practice
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Streatham Common Group Practice
2021-02-27
Person
1
5
0
27th February 2021
It is hard to get through on the phone. Long waiting time and when finally connected it is like a lottery who will answer the phone as some of the receptionist are very rude.
Getting an appointment now is impossible.
Before Covid it was hard enough to book an appointment, even online booking was a nightmare. If I succeeded, the GPs (changing all the time) were helpful, but very much pressed with time.
Overall I am since years now disappointed with this surgery. Unfortunately it is impossible to get registered anywhere near.
Suggested improvements
Get friendly and helpful front desk staff for a start. Try to see the human being behind the phone call, who is desperate for help. Allocate more time for visits and shorten waiting times for appointments, as it is ridiculous to get an appointment in a months time. Who knows if I still have the problem then....