Report this review of Stovell House Surgery
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Stovell House Surgery
2015-01-29
Person
4
5
0
Written by a patient
Written by a patient 29th January 2015
Have been a patient for several years and have always found the attention I have received to be without fault. I prefer to see a particular Doctor but know that I will have to wait usually until the following week to see him. If it is urgent, then there is a new Doctor who is extremely kind and attentive.
It can be embarrassing to unintentionally hear the Receptionists talking to patients on the telephone. Is there any way a Receptionist could be away from the front desk to answer the phone? Especially as now there is a patient self checking in system.
It might also be helpful if the 'notice board' showed the waiting times for the more popular Doctors. I have known people who have to get back to work/pick up their children, etc. repeatedly ask how much longer before they are seen.
9th February 2015
Response from Stovell House Surgery
Thank you for your feedback; how long a patient waits in the waiting room before their appointment starts is something we are trying to improve on, it is a daily struggle but we are trying a few new ideas!! PM