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Stokenchurch Medical Centre
2021-12-01
Person
0
5
0
1st December 2021
You send me a letter telling me to phone the surgery to make an appointment for a health check - and I have no idea how many times I sat in the queue to do exactly what you asked, before being cut off with a message telling me it's not possible to connect my call - please try again later.
There has been substantial criticism of the inability to contact the surgery on local social media recently - well deserved from what I can see.
You make it all but impossible to contact you short of filling in a form that entirely defeats the object of you sending me the letter in the first place.
I do not work in an office, I am field based - even if I was to fill in one of the online forms, I would have to do it all on my mobile phone. Hardly ideal, is it?
Suggested improvements
Everything.
All your systems are inward looking, your automated defence systems are simply not fit for purpose.