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28th February 2022


Just attended my smear test ! Surgery was dirty , toilet was dirty & curtain that surround the bed was hanging off. It was like being in faulty towers hotel. Awful & when I mention to the nurse she tutted instead of moving to a better cleaner safer room. I have came out in tears so upset by the whole experience. Apparently this was the cleanest surgery the nurse had ever worked in. I’m of an age that I have had loads of smear tests & never experienced such an awful experience! I just hope I do not catch a disease it was that bad !. The nurse was falling over the curtain, no room to move ! Possible the worst medical experience of my life. What has happened to a decent bedside manner & a hygienic environment. I have photos as felt so unhygienic, but for some reason can not upload them

Suggested improvements
It should of been cleaner & when I said I felt uncomfortable with the curtain that the nurse herself was struggling with she should of apologise and moved to a cleaner safer room …I also because of the room conditions did not see the nurse open the smear test or put it in the bottle as everything was upside down ! I felt like I was in a very unpleasant place to be having such an intimate examination

Experience
Involvement
Cleanliness
Staff
Appointment