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St Isan Road Surgery
2021-06-02
Person
3
5
0
2nd June 2021
We have been patients of this surgery for over 40 years and have had excellent service from the Dr’s, except the odd occasion. Our main observation and frustration is when contacting the surgery we are now constantly told “we are extremely busy”.
As patients we understand the pressure on Dr’s, and if we are contacting the surgery it is either because the Dr wants to follow up on a medical condition or we need an appointment because we have an medical condition. It is extremely demeaning to be spoken to in this manner and not necessary it’s like being spoken to by the headmaster, and the care and concern is sadly lacking.
Suggested improvements
Understand that patients who don’t attend the surgery regularly are unaware of changes to the appointment system and ask yourself would you appreciate someone telling you they are extremely busy when you needed to contact them?
Desist from telling people you are busy and deal with the enquiry in hand.