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St Isan Road Surgery 2023-07-04 Person 2 5 0

So hard to prebook appointments with a specific Dr which makes continuity of care hard to achieve. As someone with mental health issues as well as physical ones I find it really helpful to have consistency. Phone at 8 to get an on the day apt- but if you are 30s too late joining the long phone queue you will be told to try again tomorrow. Blood appointments can sometimes take 3 weeks. The delay, the slowness, the making things hard to access makes me shy away from using the services even when I really need to. That phonecall at 8am - "I'll phone because I really need help as I'm not coping" . On hold for 30 mins and when they answer " sorry, all the appointments have gone today ring back tomorrow at 8".no questions. Of course I wasn't going to put myself through that nervous wait again tomorrow, that moment of bravery had passed. Some individual Drs are amazing, if you can get an apt! Dr Bagshaw was straight down the line though sadly I think she has retired. Dr Brooks is good. Dr Ridgway is great. The online booking system is OK, but still very rare to find a prebookable apt with your Dr of choice. Overall the drs and nurses do a good job but getting to see them is a feat in itself

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