Springfield Medical Practice 2020-06-09 Person 1 5 0

This is a complaint regarding the aloofness,and treatment of my son ,i am not a patient of your surgery,but i am his next of kin ,and i am named on his records. Over the past 4 weeks my son has needed advice, the first week he ,rang your surgery 4 times,got no help , He rang the 5th time and was told you have rang a lot this week,whats wrong this time?? against my great fear regarding the current situation, i advised him to ring 999,he did, paramedics took him to hospital and he was admitted . On discharge,he was told to make an appointment for a blood test at your surgery,which he did have,...further blood test were requested.. His legs,deteriorated, he was struggling to walk,therefore nurses were sent to his home over the weekend of 5th, 6th, and 7th. June but struggled to get blood. they were coming out to him on Monday 8th. {he was told they needed to get blood {because it could be a blood clot} but instead got a phone call from your surgery to say no nurses were coming to take his blood and he had been DISCHARGED. if he needed any help to go to the hospital ?? I am disgusted that the situation has not been resolved ..just left in abeyance. i rang your surgery twice to speak with practice manager, WHO WOULD NOT SPEAK TO ME , she just left your receptionist to keep repeating her self that matters have to be in writing ,i explained to her that ,time maybe of the essence, if this is a blood clot NO TIME TO BE WRITING LETTERS, my phone calls were recorded at my end, this is not the first time i have had to make complaints regarding lack of treatment ,regarding my son,, having viewed your reviews,and spoken to people, this surgery leaves a lot to desired ..