Springfield Medical Practice 2015-09-20 Person 1 5 0

I rang the surgery on a Friday morning asking for an appointment for my daughter 21yrs old, when asked why I said we thought she had urine infection as she was getting back pains and burning on micturition. The receptionist said to bring a sample in as soon as possible for the nurse and she would test to see if there was a urine infection. My daughter did this and was told that she would receive a phone call. My daughter waited until 5pm when her grandmother rang for her. The receptionist said that it must have been alright as no prescription had been left. My daughter informed me of this when I returned home, to which I said as a nurse that is not an appropriate way to work and the nurse should phone either way to inform the patient. My daughter then took fluids, paracetamol and brufen at regular intervals until sunday pm when I 111 and explained the situation to them. A doctor then rang back and asked her to come in to the out of hours at the hospital. When we got there, after taking paracetamols, brufen and with hot water bottle her urine was tested and had large amounts of nitrates, blood and protein in it. So she has a water infection and when the doctor did her blood pressure it was 130/80 and her temperature 38.1oc. She was given antibiotics and told to keep taking the pain killers and monitor her temperature and if it rose higher to go to the doctors. In the morning it was 38.7oc and she called the doctor, who told her to come in and be examined. When she went in she was given an appointment with a nurse not the doctor. Her temperature had come down again by then so she was sent away with the nurse claiming she had sent a sample off on Friday and had called her. Her temperature did go up again but luckily the antibiotics of the out of hours doctors have worked. I think the surgery should pay more attention to their procedures with better communication between staff. I also think that if a doctor tells you if the condition continues to see your own doctor you should be able to see a doctor. I also think that when a surgery is having people self diagnosing, i.e. we thought it was a urine infection not a medic, this could be very dangerous if the patient miss diagnoses. I understand that there are too few doctors and nurses at the surgery but some procedures need looking at. I also feel that there should be an email address to contact the surgery rather than place this on this site. But as I have gone on several links and the only contacts are the phone numbers I have completed this.