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Springfield Medical Practice 2015-06-26 Person 1 5 0

I made an emergency appointment for my 4month old daughter to see a DOCTOR I turned up for my daughters appointment only for it to be a nurse. I was already feeling stressed as my daughter has reflux and isn't feeding very well to be told off the nurse she can't give/ do anything after me stating I wasn't happy she got the doctor to see me which was a waste of time as she too didn't give anything to help my daughter all she did was refer my daughter to a paediatrician in the mean time while waiting for that appointment I have to keep seeing my daughter in pain. In regards to the receptionist I don't feel it's there right to ask what the problem is why your ringing for an appointment what happened to patient/doctor confidentiality??