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Spencer Street Surgery
2015-01-08
Person
4
5
0
Written by a patient
Written by a patient 8th January 2015
When I asked for a telephone consultation with the doctor, a service which is advertised at the surgery, the receptionist informed me the doctor was busy.
I wondered what was implied by this remark; as how could the receptionist possibly know what I wanted.
I have been with this surgery since I was a child and the doctors and medical staff could not be more helpful however you have to have a thick skin to deal with receptionists who are often curt and resistant.
My comment is to the office staff. I believe medical staff should decide whether they are too busy to deal with patients as they are aware of the circumstances.