Share review of South Reading Surgery

South Reading Surgery 2018-10-05 Person 1 5 0

The reception staff at SRS are appalling. One of them evven appears to be unable to understand basic questions, even when phrased slowly and in simple terms. As a group (or 'team') they are (or at least try to be) domineering and don't try to help the patient, it seems they only want to make their job easier so they can get back to chatting with their friends (observed on several occasions). If you are unfortunate enough to be contacted by one of them they will provide no information, just a demand to make an appointment 'immediately' or 'as soon as possible' - resulting in a certain level of worry which the vast majority of the time is entirely unnecessary. If anything needs 'checking' you will be placed on hold (at least that is what they say) and have a very high chance of being cut off. I am beginning to understand how cattle feel. This is partly to do with the system, however, if they do not have any information they should not be so blunt or make everything sound so urgent. It horrifies me that this approach and attitude can be tolerated in a supposedly 'caring' NHS. Stop penny-pinching and employ professionals.