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South Reading Surgery
2017-09-05
Person
2
5
0
Written by a carer
Written by a carer 5th September 2017
It's 3pm and I've just spent an hour with the phone ringing and ringing saying how important my call is to you but I give up! I have an appointment which I need to cancel but I guess I'll just not turn up instead which means you'll have even fewer appointments to offer other patients. Normally we have to ring at 8am over and over and over until we get something other than the engaged tone. This often involves using my mobile, my wife's mobile and the house phone concurrently to maximize the changes of getting through in the hope that the rest of the world hasn't got through already and taken all the available slots for the day - it's a lottery system.