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Sorrel Group Practice
2017-06-20
Person
2
5
0
Written by a patient
Written by a patient 20th June 2017
This Pracitce has deteriorated in the last couple of years so much so that I am searching for another GP. The receptionists are partly to blame as they have promised to ring back after I was told administration could deal with ereferral appointments (on more than one occasion) and they haven't done so, and then asked why I haven't rebooked an appointment by ereferral staff. I have had to cancel appointments myself online because reception staff said I could't see a doctor about why I wanted to cancel because my appointment "wasn't urgent" I was in bed three days with a viral infection after I was told by reception it would be 2 weeks before I could see my doctor as it "wasn't urgent". Very disappointed with the day to day running of this practice.