Share review of Shinfield Medical Practice

Shinfield Medical Practice 2018-03-07 Person 1 5 0

Very disappointed in the new trainee receptionist (young Asian lady), I came to the surgery on the afternoon of Monday 5th March and gave feedback on how to improve the online registration service but was startled by her attitude, I spoke in a polite tone and rationally spoke about my thoughts and even said I was trying to give patient feedback but she was not interested in listening to me and was deliberately looking away. Whilst I appreciate she is under training and may not be familiar with the process and procedures, for which I have no issue with, the attitude and common courtesy was seriously lacking. I wished I could have filmed her, as her body language alone spoke volumes. I am surprised that someone new to their job could be so uncaring and unenthusiastic, and wonder how she would have handled an irate patient. As someone who has worked in NHS, I think she should be advised on this for self improvement as I would not like her to be the face of NHS for the Shinfield Medical Centre. I am not doing it to be vindictive, I do care about our local community and the NHS.