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Seven Dials Medical Centre
2019-10-26
Person
2
5
0
Written by a patient
Written by a patient 26th October 2019
everyone on reception is mostly really friendly and helpful but I must have upset someone along the way. I have been told off like a naughty child on a couple of occasions so I now dread ringing. My family’s needs are very complex so I have to sometimes request things outside of the norm. This usually ends in me getting a lecture on the workings of the surgery and made to feel as though I expect superior treatment which I don’t. There should be an email service available for patients so requests can be put in writing. This would save time for everyone and maybe with the pressure off Reception certain people wouldn’t be so curt. The Doctors are always very helpful and friendly when you finally get through. So a general office email address is what you would expect in this day and age and would be a better way for me certainly to ask for additional help when necessary.