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Sands End Health Clinic
2014-11-27
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Written by a patient
Written by a patient 27th November 2014
I felt I wanted an appointment as I am working and the drop in surgery was not suitable. I was told there were no doctor appointments available for over a week. I had to take time from work to attend the drop in. Sometimes I need to see a doctor for check ups on my blood pressure, getting these are a nightmare as I feel you are pushing the drop in centre
18th December 2014
Response from Sands End Health Clinic
Dear Patient, Thank you for your feedback. There is sometimes up to a week's wait for a routine face to face GP appointment. This is why we offer 2 daily walk-in clinics for patients with urgent medical problems. We also have a duty GP available for patients to speak to on the telephone throughout the day. We offer routine telephone appointments with our GP too. Our nursing team are qualified to deal with a number of ailments including blood pressure and there are always appointments available with them. If you experience this problem again please ask for a call back from a GP who will be happy to advise you. All feedback is extremely valuable to us. We meet with our Patient Participation Group regularly to discuss all feedback and to come up with ways to improve the services we offer to our patients. Thank you again for taking the time to feedback.