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Written by a patient
17th February 2015


I hesitated as to what rating to give the last question "Is it easy to get an appointment?" Yes, it's easy to get an appointment whether in person or by phone but it's not easy to get one to see a specific doctor within a reasonable length of time. At my recent appointment, the doctor was running late, I know that can't be helped but I was rather annoyed that I could not ask about one thing because of this, I was told it would have to wait. I only go to the doctors when absolutely necessary or for a specific review or to get results, therefore, I was pretty miffed by this. I accepted my appointment time over-run and so should people after me. I now realise I should have spoken up about this at the time rather than come home feeling annoyed. Apart from this, I do feel I get great care from this practice and find all the staff, receptionists, nurses and doctors alike, very pleasant. I imagine they have too many patients and do their best given the numbers of hours in a day. However, as I'm not a time waster, I should be treated as such and given a few more minutes. Now I shall have to make another appointment which may result in someone more needy having a longer wait to see their doctor.

Recommend
Involvement
Cleanliness
Staff
Appointment