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Saltdean And Rottingdean Medical Practice 2020-12-04 Person 3 5 0

I have been with this surgery for about 4 years and have regular meds every 3 months. From the very beginning I would order my meds and go to the pharmacy and be told they have nothing. I then speak with the surgery who tell me they have sent it, the the surgery and the pharmacy at my request talk to each other and I get my meds. If this happened once or twice or even 3 times I could understand but not over 4 years. This time I sent an email requesting my drugs and asked to collect the prescription as I did not want to go through the usual routine. I was going to the Dr anyway to give blood and asked for my prescription, they sent it electronically, yet again it did not arrive, I said I could come back and collect it, they said OK, I asked them to call me to confirm it was ready. I got the call and went to collect it. After a while it was brought to me by the office manager Jessica who told me it was not a proper prescription and the bar code would not work as it would have the same barcode as all the others By now I was getting angry which Jessica interprets as rudeness. At no time was I rude personally or professionally with Jessica and at no time did she apologise for this issue. I advised Jessica that I wanted to be treated the same as everyone else, she said I was, I disagreed as I'm the only one that seems to have this issue.

I am appalled by Jessica's behaviour, she is the office manager with zero customer skills, no empathy, no apology, I was an inconvenience with an irritating problem. I would like Jessica to understand the meaning of rudeness as apposed to anger and frustration at a ridiculous technical issue that originates at the surgery and has caused me a great deal of annoyance.