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Roslea Surgery
2015-02-25
Person
3
5
0
25th February 2015
The appointment system does not cater for working patients. The earliest you can get through the phone is app 8.30 am, by then most appts have all gone. Therefore, you have to be at the surgery at 8.10 am to get and appt someday - over up till 8.15 am, staff chatting - then on phone for appts, then at window to make appts to appts are being taken all the time (which is obvious). All this is so convinient when a patient has to get to work or should be travelling by 8 am! I have heard so many patients complain about this system.
Most reception staff are helpful and pleasant but improvement on some with "attitude" would be better.