Rochford Medical Practice 2015-01-29 Person 2 5 0

Rochford medical practise is my family surgery and have been registered here for a number of years. Dr Bajen is absolutely fantastic, very understanding and presents as a very kind and caring man, he always has time for me and listens to me as a patient. Unfortunately, Dr Bajen gets booked up quickly so I find it hard to make an appointment with him. I have to say, the receptionists over the last year or so seem to be lacking in friendliness!! They are difficult to talk to and I personally have found some of them to be rude both to me and my family when calling for appointments. An example of this is when I had a car accident a few months ago, I called up at the correct time (at 1pm for an afternoon appointment) and finally got through at 1:20pm. I was told by the receptionist - and I quote - "we have no appointments and it's as simple as that". I explained that I had been in an accident and by this time I was crying but was then told "if I had an appointment Id give you one wouldn't I?" I was completely shocked and actually hung up on the lady. I would only recommend this surgery because of Dr Bajen.