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Richmond Medical Group 2015-11-17 Person 5 5 0

Very well run and efficient surgery. Staff and Doctors are professional and personable. Appointments system is good although the surgery does seem to be frantically busy at all times. Where possible they try to find an appointment at a reasonable time for working professional, which is welcome. The wait is usually reasonable. There is also an efficient system with the nurse for blood tests and injections. Good system for repeat prescriptions. Suggestions: 1. It feels like you need another Doctor. The surgery is very busy and the Doctors are no doubt stretched. 2. Can you set up an email messaging system? Sometime I need to quickly check something small with the Doctor (like the result of a blood test) and the current system of calling the receptionist and asking the Doctor to call me back doesn't feel like an efficient use of the Doctor's time?