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Ranworth Surgery 2016-05-13 Person 1 5 0

I went to my surgery today my first day off in a few weeks, i have been looking for spot online but there have not been many and none i was able to attend to pre book, i went and stood in a very hot waiting room with no ventilation and no access to water until i asked the receptionist to get me a glass, there were around 30 other people waiting with me. To be honest i feel the surgery has deteriorated since Dr Sweeney retired and the loss of their previous Nurse Practitioners Moyra and Tracey, and today a big notice stating Dr Shamshad is absent from the surgery so another loss. i felt today the surgery was running on an unsafe staffing level and the conditions within the surgery are extremely poor for patients sitting and waiting long periods of time, i have to wait and hour and a half almost to be seen, i feel someone should do something as i cannot change surgeries as all of the surgeries in this area have closed books, so i have no choice but to remain in the practice where i have been since i was a child. Staff however remain happy and polite however they do know me very well i wonder if this would be different if this was not the case. My concern is for the deterioration in service and i believe this must be affecting patient care, something needs to be done