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Randolph Surgery
2024-04-05
Person
1
5
0
5th April 2024
A horrid experience when thinking about, or going to Randolph Surgery. Maida Vale. W9. Reception isn't functioning properly. Phone calls and emails aren't answered.
That means a patient has to travel in person for anything.
Reception has too much of a youth club atmosphere which creates flippancy. It makes patients feel insecure and unimportant. It's the complete opposite of the disposition a practice should be creating.
Reasons?....Years of complaints have been allowed to build up without proper management to improve the functioning of reception.
It means staff have become ingrained from continuing complaints and the practice will continue to deteriorate!!
The PPG comes across as a clever buffer to soak up patients irritations to allow the practice carry on the same old way.
Suggested improvements
A HUGE injection - made up of the following - is badly needed....GRAVITAS, URGENCY, RESPECT!!!!