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Priory Medical Group
2013-07-30
Person
3
5
0
Written by a patient
Written by a patient 30th July 2013
I found it very difficult to get through to the surgery as there is a central call centre, so i didn't get through to the surgery I wanted, which led to a lot of confusion as they couldn't tell me where my prescription was, I requested my prescription at cornlands road and told them my local pharmacy would pick it up from cornlands road but my request was ignored and was issued at the surgery I am registered with then it was dispensed at their own pharmacy, (isn't that directing? Which is not allowed). Apart from all the phone calls (which can take forever to get through) this led to me running out of medication, this has happened on more than one occasion. Also information seems to differ from surgery to surgery perhaps there should be one set of rules for all of the surgeries. The doctors and nurses generally are very good but further training, all the same should be given to the receptionists, and call centre staff.