Share review of Portslade Health Centre

Portslade Health Centre 2018-08-02 Person 3 5 0

Over the years the receptionists have had more and more to do in that they now give the impression "they are the Doctors" ! It is their requirement to book an appointment and ask a brief reason why, NOT to offer advice of any kind. Furthermore the system of booking an appointment can be made easier with online booking available to all and staff using the "online allocated" spaces instead of making people wait extended periods. Given there are Six Doctors at the practice, perhaps they could better utilise their time by having 3 in morning, 2 in the afternoon with 1 roaming doctor making outside calls on a daily basis to those only who genuinely cannot get to the surgery not to make "general" house calls. This Doctor could do say 10 - 7pm and Saturday 9-1pm on a 1 in 6 week rota basis. I put this idea forward not knowing what exactly Doctors are contracted to do however, should any of the Doctors undertake "other work at other practices" this needs to be addressed in favour of their "main " centre.