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Portland Medical Practice
2015-12-13
Person
1
5
0
Written by a patient
Written by a patient 13th December 2015
I find the receptionists extremely unhelpful.
I have a repeat prescription that should be sent automatically to the Pharmacy near my work (40 miles away), this is not always done so I have to constantly call up the surgery and chase this, only to find that I have to go into the surgery to pick up a paper prescription 2 weeks late.
They are closed at lunch time - a time which is the most convenient for most working people to call the surgery.
I have transferred from another surgery and I am still 9 months on waiting for my paper work to find its way to this surgery. Once again I find that Portland Surgery seem not to care and willing to help resolve.
15th December 2015
Response from Portland Medical Practice
I am sorry to hear of your experience so far. The aim of the reception team is to always be helpful whenever possible. Whilst we do not answer the main telephone switchboard line between 1-2pm (to allow time for tasks to be completed that have been generated during the morning surgery), there is a number given on the telephone message that patients can ring should they have an urgent need to do so. Unfortunately, we are reliant on a patient's previous practice and CCG to send records to us when a patient has transferred here (although as we use the electronic GP to GP service this does not usually take long if the previous practice also uses this system). If the patient concerned would like to contact me at the practice (01922 450950 between 11am-2pm or from 3-6pm is the easiest time to 'get through' to avoid patient's booking appointments) I will be very happy to look into the position concerning the patient's transfer of records from the previous GP and also the query concerning the transmission of prescriptions via the Electronic Prescriprion Service which we are a part of. I look forward to resolving these issues. Chris Blunt Practice/Business Manager Portland Medical Practice