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Penshurst Gardens Surgery
2020-07-01
Person
1
5
0
Written by a patient
Written by a patient 1st July 2020
Rude admin staff. They give contradictory instructions then shout at you for following. They are rude, and condescending. Don't care that you feel unwell. Have to phone for hours to get through, lines constantly drop.
No matter what I call about, the receptionist's hands are perpetually "tied" and they cannot help me.
The 4 or 5 appointments released in the morning are so oversubscribed, it's impossible to be seen.
Admin office has more staff than doctors or nurses, and will chat and make you wait while you are in reception.